Terms and Conditions
Aragon International LTD. END USER LICENSE AGREEMENT
Aragon International LTD. is a company registered in Malta for the purposes of operating online games and mobile application games with registration number C42296 and registered office at 135 High Street Sliema Malta. Aragon International LTD. is licensed and regulated by the Malta Gaming Authority under the license no. MGA/CL1/408/2007 issued on the 17 August 2009 and MGA/CL1/876/2013 issued on the 19 September 2013 and MGA/CL1/1000/2014 issued on the 20th of August 2014. Aragon International LTD.. provides online and mobile gaming services to You (the "Aragon International LTD. Services") subject to the following terms and conditions contained within this end user license agreement (the "Agreement") which should be read carefully by You in its entirety prior to Your use of the Aragon International LTD. Services or products. Please note that the Agreement constitutes a legally binding agreement between You and Aragon International LTD.. By registering with Aragon International LTD. and/or by using Aragon International LTD.'s Services, You agree to be bound by this Agreement in its entirety and without reservation. If You do not agree to any of the provisions of this Agreement You should immediately stop using the Aragon International LTD. Services and remove the RVG Games from your computer and mobile device.
If You play in the United Kingdom, the contracting entity with respect to the Agreement is NG Communications LTD. and the terms under the heading ‘If you are resident in the United Kingdom) below (the “UK Terms”) shall apply to You in addition to the rest of these Terms of Service. If there is any contradiction between the UK Terms and the other Tterms of Service, the UK Terms shall apply to the extent of that contradiction;
NG Communications LTD. is a company registered in Malta for the purposes of operating online games and mobile application games with registration number C48328 and registered office at 135 High Street Sliema Malta and is licensed and regulated for by the UK Gambling Commission under the provisions of the UK Gambling Act 2005 with licence number 000-039483-R-319409-001 ; and
If you have opened an account with Aragon International LTD. before September 1, 2014 , the Agreement is hereby assigned and transferred from Aragon International LTD. to NG Communications LTD.
In this Agreement unless the context clearly indicates otherwise:
Free Practice Play shall mean a play mode allowing a Player Account holder to play the RVG Games using the Aragon International LTD. Services for practice purposes. Playing in practice mode involves no betting of actual funds and entails no ability to win or lose any such funds, but is however subject to the same Player rules as Real Money Play; RVG Game(s) shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via our Website(s); Game Procedures shall mean any procedures or conditions issued by Aragon International LTD. in addition to this Agreement which apply only to a particular Free Practice Play and/or Real Money Play RVG Game; Games Rules shall mean the rules governing all Free Practice Play and Real Money Play games using the Aragon International LTD. Services including all relevant sections of this Agreement and as shown on the Game Procedures of each relevant RVG Game; Interactive System shall mean the software used by the Aragon International LTD. Services to activate and govern the outcome of Free Practice Play and Real Money Play games offered by the Aragon International LTD. Services; Mobile Application(s) shall mean any mobile application owned, operated, affiliated or hosted by Aragon International LTD. Ltd. and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by You enabling You to participate in the RVG Games for Free Practice Play and Real Money Play; Aragon International LTD. Services shall mean Aragon International LTD..'s internet gaming system on the Website(s) and/or on Mobile Application(s), including related services and gaming activities, all as offered and listed on various Website(s) and/or on Mobile Application(s); Play shall mean any real money purchase of one of our RVG Games for the purpose of betting online; Player shall mean any person over the age of eighteen holding a valid Player Account with Aragon International LTD. for the purpose of betting online; Player Account shall mean a personal account opened by an individual, solely for such individual, and maintained with Us to enable that person to play RVG Games using the Aragon International LTD. Services both for Practice Play Games and Real Money Games; Real Money Play consists of a play mode allowing a Player Account holder to play the RVG Games using the Aragon International LTD. Services which involves the betting of actual funds and the possibility of winning and losing such funds; RVG shall mean any individual offer to place a bet using the Aragon International LTD. Services by purchasing a random value generated representation; RVG Game(s) shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via the Aragon International LTD. Services; Us, We or Our shall refer to Aragon International LTD., NeoPoint Technologies, and/or any subsidiaries, affiliates, directors, officers, employees of Aragon International LTD.. Aragon International LTD. Partners Shall refer to any affiliates, agents, contractors and/or business partners of Aragon International LTD., including White Label Partners; User Name and Password shall mean the Username and Password which you choose when You register to use the Aragon International LTD. Services which is personal and may only be used by you for Free Practice Play Games and Real Money Play Games; Website shall mean any website owned, operated, affiliated or hosted by Aragon International LTD. Ltd. and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by you enabling you to participate in the RVG Games for Free Practice Play and Real Money Play; White Label Partner shall mean an entity which is an owner of an Internet site and/or mobile device company which provides certain functions, such as marketing and promotion, in connection with the Aragon International LTD. Services. You, Your or User shall refer to the user of the Aragon International LTD. Services for Free Practice Play and/or Real Money Play games.
- Legal Compliance
2.1 The availability of the Aragon International LTD. Services does not construe an offer or invitation by Us to use the Aragon International LTD. Services if you reside in a country or region in which such use is currently forbidden by law, or within any jurisdiction where Aragon International LTD., in its sole discretion, elects not to offer the Aragon International LTD. Services. 2.2 You accept sole responsibility for determining whether Your use of the Aragon International LTD. Services is legal in the country/region where You live and/or in any country/region where You log on to use the Aragon International LTD. Services. Aragon International LTD. shall not be responsible for any illegal or unauthorized use of the Aragon International LTD. Services by You as We are unable to verify the legality of use in each jurisdiction and it is Your sole responsibility to verify the legality of using the Aragon International LTD. Services prior to logging on to the Aragon International LTD. Services. Please consult legal counsel in the applicable jurisdiction if You have any doubts about the legality of Your use of the Aragon International LTD. Services under the laws of any jurisdiction that applies to You. 2.3 By law, You may only use the Services if you are eighteen (18) years old, or of legal age as determined by the laws of the country where you live which shall only be valid if the age of majority in your jurisdiction is eighteen (18) years or higher ("Legally of Age"). We reserves the right to withhold any funds in Your account until your age is verified. If You are not Legally of Age and You use the Services for Real Money Play whilst you are in the UK, You are committing a criminal offense. 2.4 We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using the Aragon International LTD. Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using the Aragon International LTD. Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal. We further reserve the right to reguse and/or limit bets and/or wagers. If You are resident in the UK, please see the UK Terms for information on how We handle Your Player Account whilst We are verifying Your age. 2.5 During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of Aragon International LTD. or any of its affiliated companies or its suppliers, vendors or White Label Partners is permitted to use the Aragon International LTD. Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this purpose 'relative' includes, but is not limited to, any of a spouse, partner, parent, child or sibling.
- Intellectual Property Rights
3.1 For the avoidance of any doubt, Aragon International LTD. is the owner or licensee of the copyright, trademarks and other intellectual property rights and/or the Interactive System and the RVG Games offered via the Aragon International LTD. Services. Players and prospective Players acquire no rights therein by using the Aragon International LTD. Services. In addition, other content related to the Aragon International LTD. Services, including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the "Site and Mobile Content") belong to Aragon International LTD. or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Players and prospective Players acknowledge and agree that they are only permitted to use the Aragon International LTD. Services as expressly set out in this Agreement and such Players and prospective Players obtain no rights in the Site and Mobile Content, or any part thereof. Under no circumstances may You use the Site and Mobile Content without Aragon International LTD.'s prior written consent. 3.2 All content and use of the Aragon International LTD. Services is for personal, non-commercial use only. All other use is strictly prohibited and You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.
- Use of Player Accounts
In order to login and play RVG Games via the Aragon International LTD. Services, whether for Free Practice Play or for Real Money Play, you will have to open a Player Account which will constitute Your Aragon International LTD. identification thereafter for as long as You use the Aragon International LTD. Services.
- Never write or otherwise record Your Username or Password in a way that can be understood by someone else.
- Never divulge Your Username and Password to any other individual.
- Avoid Username and Password details that may be easy to guess such as birthdays/telephone numbers, spouses and/or children's names, etc.
- Inform us immediately (by contacting Our support team) of any unauthorized access to Your Player Account or any suspicion that someone else knows Your Username and Password.
4.3 You shall be solely responsible for all transactions conducted in relation to your Player Account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You. 4.4 Aragon International LTD. retains full authority over the issuing, maintenance, and closing of Player Accounts at Aragon International LTD.. However contractual obligations already made will be honored. The decision of the Aragon International LTD. management as regards any aspect of a User's Player Account and use of the Aragon International LTD. Services is final, binding and subject to the UK Terms shall not be open to review or appeal. 4.5 If You have not logged in to Your Player Account for twelve (12) months then your Player Account will be considered a "dormant account" and We will charge a 5€ monthly fee for the account balance as a maintenance fee. The first fee will be charged at the end of the twelfth month after the last login was recorded. The fee shall not be charged if there are no funds in the account. 4.6 You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via the Aragon International LTD. Services will be Your sole responsibility. If You are a non UK resident and your Player Account remains dormant for more than thirty (30) months, We will remit Your Player Account balance (if any) to You, after deducting the necessary fees. If Your current location is unknown, the remaining funds (if any) shall be transferred to the Malta Gaming Authority (MGA). UK players accounts will be retourned to the customer.
4.7 It is your responsibility to make sure that you read and understand all the rules and procedures of the RVG Games on the Website(s) prior to playing Real Money Play games. 4.8 It is prohibited for you to transfer, sell and/or acquire player accounts to and from other players, and it is further prohibited to transfer funds amount player accounts. 4.9 You may close Your account at any time and We will return to You any and all funds from Your Player Account subject to the deduction of relevant withdrawal charges. To close Your Player Account You should contact customer support in written form. The effective closure of the Account will correspond to the termination of the T&C. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. The method of repayment will be at our absolute discretion All Retention procedures need to be reviewed and considered. Any depositing player who asks to close his account will be subjected to retention attempts. Retention procedure include contacting You through different channels for clarifying the reason for the request and specific treatment in order to solve possible problems to improve the customer satisfaction. 4.10 You may at your discretion choose to exclude yourself from using the Aragon International LTD. for a definite or an indefinite period. In order to block your access to the Aragon International LTD. Services you may send an email to[email protected]; or unless you are resident in the UK, you may use the cooling off period function where you can suspend your account. IF YOU ARE A UK PLAYER, THE BELOW SELF _EXCLUSION TERMS, UNDER THE HEADING 'IF YOU ARE RESIDENT IN THE UNITED KINGDOM', WILL APPLY. For further information please see ourResponsible Gaming Policy. 4.11 You may also choose to impose a ceiling on the maximum losses, maximum wagers and/or maximum time per session
- Security Measures
The Aragon International LTD. Interactive System is a secured environment which only allows a Player to access the Aragon International LTD. Services if such Player has passed through our secured networks which use state of the art encryption for Username and Password data. You will not be able to access the Aragon International LTD. Services without passing through our customer security login process, and any Player who bypasses our Interactive System shall be prosecuted to the full extent of the law.
- Prohibited Uses of the Aragon International LTD. Services
6.1 You hereby confirm and acknowledge that: 6.1.1 You are not depositing funds originating from criminal and/or un-authorized activities. 6.1.2 You are not otherwise conducting criminal activities and/or intending to utilize your Player Account in connection with such activities. 6.1.3 You are not using or intending to use or intending to allow any other person to use your Player Account in relation to the Aragon International LTD. Services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction. 6.1.4 The credit/debit card details, or those of any other means of payment used to deposit funds in Your Player Account, given by You when you register to use the Aragon International LTD. Services, are those of the registered Player Account holder and such cards are not stolen or reported lost. Without derogating from the aforementioned, should You use a credit/debit card or any other form of payment which is not in Your private and personal name, We will presume that You have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to Your engagement with Us. 6.1.5 You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction. 6.1.6 You shall not break in, access or attempt to break in to the Aragon International LTD. Services. In any case of suspected break-in to the Aragon International LTD. Services we shall immediately terminate Your Player Account, seize all funds available through that account pending our investigation, and notify the relevant authorities. 6.1.7 You shall not intentionally disconnect from a RVG Game while using the Aragon International LTD. Services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to the Aragon International LTD. Services immediately and/or have Your Player Account blocked. If Your Player Account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Player Account. 6.1.8 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties' participation in any of the Games. 6.2 If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of the Aragon International LTD. Services We will be entitled to terminate and/or block your Player Account and seize all funds available through that account. We also reserve the right to disclose any and all details of your Player Account to the relevant authorities. 6.3 Artificial Intelligence - Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account. 6.4 Should You suspect that any player using the Services is colluding with another player or cheating, please let the Company know via email to[email protected];
- Currency and Payments
7.1 For the avoidance of doubt it is hereby declared that when referring to currency in this Agreement the currency stated shall either be Euro and/or any other currency accepted by Us and in accordance with the Player's choice of currency in his/her Players Account. 7.2 A Player holding a valid Player Account may cash out their winnings in a sum not exceeding : 10.000€ per month for a single withdrawal or a series of withdrawals of such Player Account. 7.3 You understand that all financial account transactions will be handled by Us, or third party electronic payment processors and/or financial institutions on Our behalf and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means. 7.4 We reserve the right to refuse accepting and paying through any means of payment, such as certain credit cards, personal checks, electronic wallets and any other types of payment methods. We reserve the right to credit You back using the same method as You have previously deposited with, for as long as the method so used allows. 7.5 You understand that by accepting a bonus payment offered by Us to You, You are bound by the rules and regulations of OurBonus Policy. 7.6 We may, at any time, set off any positive balances in Your Player Account against any amount owed by You to Us. By way of example, in the event that following the settlement of a bet in Your Player Account a resettlement is required, Aragon International LTD. shall be entitled to deduct from Your Player Account any required amount of money. 7.7 All payments into Your Player Account must be from a single payment source, such as a credit card, debit card or charge card, on which You are the named account holder. 7.8 You hereby agree that in the event of your winning a jackpot of 10.000€ or more in relation to any of the RVG Games (the "Winnings") you will grant to Aragon International LTD. an irrevocable, exclusive and perpetual worldwide right and license, to use your name, photograph and likeness in any media, in connection with the marketing and promotion of Aragon International LTD. and the Website and you will fully cooperate with Aragon International LTD.'s representatives in such regard. 7.9 General Conditions of Use E-voucher applying to Epro solution (v2.2)
- • E-PRO is a payment solution providedby EMP Corp, an E-money agent, based on E-money and E-wallet.
• E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorizedby the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.
• E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".
• An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE.
• If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet.
- • E-PRO is a payment solution providedby EMP Corp, an E-money agent, based on E-money and E-wallet.
- Refund Policy
8.1 No refund can be completed for funds subject to wagering requirements or restrictions. 8.2 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account. 8.3 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and (subject to the UK Terms) not subject to appeal.
9.1 If You have a complaint, You can check the below link where you will find all the ways you can contact us on:http://scratch.co.uk/ContactUsMail.aspx 9.2 We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately. 9.3 If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final subject to the UK Terms). 9.4 If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain to the Malta Gaming Authority:
Address:Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta
Telephone Number:+356 21316590/1/3/4
9.5 If You are resident in the UK, please see the UK Terms for more information on how You can make a complaint.
- NO WARRANTY
THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED "AS IS". WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR THE SITE AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.
WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE MOBILE DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE Aragon International LTD. SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE Aragon International LTD. SERVICES OR RESULTING IN LOSS OF DATA BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE RESERVE THE RIGHT TO VOID ALL RVG GAMES IN QUESTION AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.
WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE Aragon International LTD. SERVICES.
- Limitation of Liability
11.1 Your decision to use the Aragon International LTD. Services is made at your own discretion and risk. 11.2 We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use of the Aragon International LTD. Services whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where We have been notified by you of the possibility of such loss or damage). 11.3 We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link used in connection with the Aragon International LTD. Services. We are not responsible for the content of any linked sites. 11.4 You confirm that We shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Aragon International LTD. Services. 11.5 You agree that, in the event that the Interactive System or the Aragon International LTD. Services fail to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of the Aragon International LTD. Services or their contents or any error or omission in content or any other factors beyond Our control: a. Aragon International LTD. will not be responsible for any loss, including loss of winnings, that may result; and b. if any such errors result in an increase in winnings owed or paid to You, You shall not be entitled to the winnings falling within such increase. You shall immediately inform Aragon International LTD. of the error and shall repay any winnings credited to Your Player Account in error to Aragon International LTD. (as directed by Aragon International LTD.) or Aragon International LTD. may, at its discretion, deduct an amount equal to those winnings from Your Player Account or set off such amount against any money owed to You by Aragon International LTD..
- Miscarried and aborted games, Errors
12.1 In the event of a game malfunction all wagers are void. 12.2 In the event a game is started but miscarries because of a failure of the system, Aragon International LTD. shall refund the amount wagered in the game to You by crediting it to the Your Player Account or, if the account no longer exists, by paying it to You in an approved manner; and if You have an accrued credit at the time the game miscarried, credit to Your Player Account the monetary value of the credit or, if the account no longer exists, pay it to You in an approved manner. 12.3 If Aragon International LTD. mistakenly credits You with winnings that do not belong to You, whether due to a technical or human error or error in the published pay tables or gaming software, or otherwise, the amount will remain property of Aragon International LTD. and the amount will be transferred from Your Player Account. If prior to Aragon International LTD. becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to Aragon International LTD.. In the event of an incorrect crediting, You are obliged to notify Aragon International LTD. immediately by email.
13.1 You agree to fully indemnify, defend and hold Us, and Our officers, directors, employees, agents, contractors and suppliers, harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by You, and any other liabilities arising out of Your use of the Aragon International LTD. Services or use by any other person accessing the Aragon International LTD. Services using Your User identification, whether such use is with or without Your knowledge and/or express authorization. 13.2 In addition to any other remedy available, if you breach any of these terms and conditions of this Agreement or Aragon International LTD. has reasonable grounds for suspecting that You have breached the terms and conditions of this Agreement, in addition to any other remedies available to Aragon International LTD., Your winnings may be forfeited at the discretion of Aragon International LTD. and Aragon International LTD. may retain any positive balance then existing in Your Player Account on account of any damages or other amounts owed by You to Aragon International LTD. pending investigation and/or the conclusion of any legal proceedings. Failure to comply with this Agreement may also result in disqualification, Player Account closure and/or legal action being taken against You.
- Changes to the Agreement
- Chat Feature
15.1 As part of your use of the Aragon International LTD. Services We may provide you with a chat facility which is moderated and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be recreational and socializing purposes and is subject to the following rules: 15.1.1 You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity; 15.1.2 You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of the Aragon International LTD. Services; 15.1.3 You shall not make statements that advertise, promote or otherwise relate to any other online entities. 15.1.4 You shall not make statements about Aragon International LTD., the Aragon International LTD. Services, or any other Internet site(s) connected to Aragon International LTD. that are untrue and/or malicious and/or damaging to Aragon International LTD.. 15.1.5 You shall not collude through the chat rooms or separate chats. 15.2 In the event of Your breaching any of the above provisions relating to the chat facility, Aragon International LTD. shall have the right to immediately terminate Your Player Account. Upon such termination Aragon International LTD. shall refund to You any funds which may be in Your Player Account over and above any amount which may be owing to Us at such time (if any). The Chat room functionality may be removed by Aragon International LTD. should it be abused
PLEASE NOTE: When using the chat facility any personally identifiable information that You submit, can be read, collected, or used by Aragon International LTD., and Aragon International LTD. is not and shall not be responsible for the personally identifiable information that You choose to submit via the chat facility.Suspicious chats will be reported to the appropriate authorities.
16.1 Before a prize will be paid on any winning RVG Game, it must be validated according to this Agreement and the rules and procedures set by Aragon International LTD.. We reserve the right to make the sole and final decision as to the RVG Game's winning status and Our decision will be final, binding and subject to the UK Terms not subject to appeal. 16.2 We may, at Our sole discretion, refuse to register and provide a Player Account to any individual or close a Player Account, and to limit or refuse a wager. Subject to the provisions of this Agreement, in the event a Player Account is closed or refused, We shall honour the contractual obligations already entered into. 16.3 By signing this Agreement and ticking the appropriate box upon registration You hereby agree to receive any communications or advertising from Aragon International LTD. regarding its services or products including by electronic mail and SMS. Should You wish to "opt-out" of receiving communication from us at any time please let us know by sending a blank message with the word "remove" [email protected] You wish to "opt-out" of receiving SMS marketing messages communication from us at any time please let us know by replying "stopmessage" to any of our SMS sent to you. 16.4 We reserve the right to suspend, change, modify, add or remove any RVG Game(s) used by the Aragon International LTD. Services without any prior notice to Our Players and with immediate effect. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Aragon International LTD. in such regard. 16.5 We reserve the right to offer, from time to time, bonuses and/or promotions and special offers and that any such offer will be subject to its own rules and conditions. We reserve the right to withdraw any of these special offers and bonuses at any time. In the event that Aragon International LTD. believes a user of the Aragon International LTD. Services is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by Aragon International LTD., then Aragon International LTD. may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Aragon International LTD. Services and/or block that user's Player Account. In addition, we Aragon International LTD. reserves the right to decline any pending cashout under these conditions. 16.6 You agree that We may, at our sole discretion, assign this Agreement, in whole or in part, to any third party or person upon prior notice to you, and you will be deemed as having given you to consent to such assignment if You continue using the Aragon International LTD. Services following receipt of such notice. 16.7 You understand that you will receive electronic communications from us, posted via the Aragon International LTD. Services and/or sent to you via e-mail. All such communications will be considered "in writing" and will be considered received by you after 4 business days, whether you have actually received them or not. 16.8 The enforceability or validity of any part of this Agreement shall not affect the validity and enforceability of the remainder of this Agreement. 16.9 This Agreement contains the entire agreement between You and Us relating to use of the Aragon International LTD. Services. 16.10 This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail. 16.11 No waiver by Us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement. 16.12 Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties. 16.13
Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.
- Governing law
This Agreement shall be governed by, and interpreted in accordance with, the laws of Malta and unless you are resident in the UK you irrevocably submit, for Our benefit, to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.
This Agreement has been updated on 2015.05.05. To view prior versions of this please get in touch with us.
PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.
- If you are resident in the United Kingdom
- 1. Age Verification:If your age is not successfully verified within 72 hours of your first deposit with the Company: (i) your account will be frozen; (ii) no further gambling will be permitted until We have successfully verified your age. In addition, We may withhold any funds in your account until your age is successfully verified. If on completion of the age verification process you are shown to be underage, We will return to you your original deposit amount but no winnings shall be paid to you.
You may at your discretion choose to exclude yourself from using the Aragon International LTD. Services for a definite or an indefinite period. In order to block your access to the Aragon International LTD. Services you may send an email to[email protected];
THE COOLING OFF FEATURE IS NOT INTENDED FOR YOUR USE. YOU MAY AVAIL YOURSELF OF THE SELF EXCLUDE OPTIONS AVAILABLE TO YOU.
For further information please see our Responsible Gaming Policy.
3. Insolvency:Any funds you deposit with the Company are held in a bank account in the name of the Company (the “Company Account”) which is separate from Our corporate funds. This will not provide complete protection for Your funds if the Company becomes insolvent. If the Company become insolvent and be put into liquidation, its assets and liabilities (including those in the Company Account) shall be handled in accordance with the laws of Malta.
The above measures for the protection of customer funds protection measures meet the "Basic Level" of the UK Gambling Commission's customer funds rating system. For more information about the protection of customer funds please see the UK Gambling Commission websitehere.
If you have a complaint, You can check the below link where you will find all the ways you can contact us on: http://scratch.co.uk/ContactUsMail.aspx. We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately. If for some reason You are not satisfied with the resolution of Your complaint by Us, you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS). Where you refer your claim to IBAS you should do so promptly following receipt of Our final decision. More information regarding IBAS's dispute resolution services can be found at www.ibas-uk.com. For an adjudication form please seeibas-uk.com/adjudicationForm.
5. Governing Law and Jurisdiction:
If you are resident in the UK, the English courts will normally have jurisdiction over any claim arising from, or related to, this Agreement.